CME Launches Vero AI: Governed AI for Customer Support in Regulated Industries

CME today announced the launch of Vero AI, a new spin-off focused on governed AI for customer support operations, as regulated organizations struggle to move AI from pilots into day-to-day use.

Vero AI uses governed AI agents to handle repetitive, high-volume customer interactions across digital and voice channels, with auditability and clear escalation to human teams for complex or judgment-heavy cases.

Designed for regulated industries including banking, healthcare, insurance, telecom, utilities, and government, Vero AI supports more than 60 languages including regional Arabic dialects. Flexible deployment options, including on-prem and offline, meet strict data residency and regulatory requirements.

“We see many enterprises ready to use AI in customer support, but unable to adopt it safely at scale,” said Samer Corban, CEO of Vero AI. “Vero AI’s role is to turn that intent into operable outcomes by removing the governance and delivery barriers that keep AI stuck at experimentation.”

Vero AI is a CME company, combining focused product development with enterprise-grade delivery discipline and 40+ years of experience delivering mission-critical systems worldwide.

About Vero AI

Vero AI is an enterprise AI product company focused on customer support operations. Designed for regulated environments, Vero AI enables governed AI agents to operate across digital and voice channels. Flexible deployment options (including on-prem and offline) ensure strict data, security, and regulatory requirements. Clear escalation, auditability, and human accountability are built in. Vero AI is a CME company.
www.veroai.com