Our Client was looking to outsource their customer and technical stores support staff. CME was chosen for our proven expertise and experience in this field, with teams that have the skills, multidisciplinary backgrounds, and English language fluency required. Furthermore, the Client’s decision to choose CME was also cost driven as our company has the capabilities to optimize operations in a scalable way and help deliver on the brand’s promise of best value.
In one month, CME mobilized the core team, adding necessary resources in the process. Today, the team is part of our Client’s Support unit under the Staff Augmentation Engagement Model, providing omnichannel and seamless support to the retailer’s customers and stores during store opening hours.